{"id":691,"date":"2026-04-22T10:00:14","date_gmt":"2026-04-22T15:00:14","guid":{"rendered":"https:\/\/www.tapgoods.com\/pro\/blog\/?p=691"},"modified":"2026-04-22T11:19:45","modified_gmt":"2026-04-22T16:19:45","slug":"protect-your-rental-business-from-equipment-theft-and-fraud","status":"publish","type":"post","link":"https:\/\/www.tapgoods.com\/pro\/blog\/streamlining-operations\/protect-your-rental-business-from-equipment-theft-and-fraud\/","title":{"rendered":"Protect Your Rental Business from Equipment Theft and Fraud"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_row][vc_column][vc_column_text uncode_shortcode_id=&#8221;938866&#8243;]<\/p>\n<blockquote><p>\u201cE<span data-subtree=\"aimfl,mfl\" data-processed=\"true\">quipment theft remains a massive crisis for the industry, with the American Rental Association (ARA) consistently highlighting that it costs the rental insdustry roughly 100 million per year.&#8221;<\/span><b><br \/>\n<a href=\"https:\/\/www.heavyequipmentguide.ca\/article\/43140\/rental-equipment-theft-hits-dollar100-million-annually-ara-calls-for-industry-action\" target=\"_blank\" rel=\"noopener\">ARA<\/a><\/b><\/p><\/blockquote>\n<p>[\/vc_column_text][vc_raw_html]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[\/vc_raw_html][vc_column_text uncode_shortcode_id=&#8221;843640&#8243;]<span style=\"font-weight: 400;\">In the rental industry, equipment theft and fraud are significant issues, involving not just the physical theft of items but also deceptive practices like online scams and identity theft to acquire and then steal equipment unlawfully.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">In this blog, we\u2019ll define equipment theft and fraud, then discuss ways to prevent your business from becoming a victim in 2026. <\/span><\/p>\n<p><span style=\"font-weight: 400;\">Buckle up, \u2018cause we\u2019ve got lots to share!\u00a0<\/span>[\/vc_column_text][vc_column_text uncode_shortcode_id=&#8221;335132&#8243; el_id=&#8221;link1&#8243;]<\/p>\n<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_80 counter-hierarchy ez-toc-counter ez-toc-grey ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\">\n<p class=\"ez-toc-title\" style=\"cursor:inherit\">Table of Contents<\/p>\n<span class=\"ez-toc-title-toggle\"><\/span><\/div>\n<nav><ul class='ez-toc-list ez-toc-list-level-1 ' ><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/www.tapgoods.com\/pro\/blog\/streamlining-operations\/protect-your-rental-business-from-equipment-theft-and-fraud\/#what-is-the-difference-between-equipment-theft-and-fraud-in-the-rental-industry\" >What is The Difference Between Equipment Theft and Fraud in the Rental Industry?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/www.tapgoods.com\/pro\/blog\/streamlining-operations\/protect-your-rental-business-from-equipment-theft-and-fraud\/#types-of-equipment-theft\" >Types of Equipment Theft\u00a0<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/www.tapgoods.com\/pro\/blog\/streamlining-operations\/protect-your-rental-business-from-equipment-theft-and-fraud\/#common-scams-targeting-rental-businesses\" >Common Scams Targeting Rental Businesses<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-4\" href=\"https:\/\/www.tapgoods.com\/pro\/blog\/streamlining-operations\/protect-your-rental-business-from-equipment-theft-and-fraud\/#protecting-your-rental-business-from-equipment-theft-and-fraud\" >Protecting Your Rental Business from Equipment Theft and Fraud<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-5\" href=\"https:\/\/www.tapgoods.com\/pro\/blog\/streamlining-operations\/protect-your-rental-business-from-equipment-theft-and-fraud\/#already-experienced-theft-or-fraud-heres-what-to-do\" >Already Experienced Theft or Fraud? Here\u2019s What to Do<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-6\" href=\"https:\/\/www.tapgoods.com\/pro\/blog\/streamlining-operations\/protect-your-rental-business-from-equipment-theft-and-fraud\/#resources-tools\" >Resources &amp; Tools<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-7\" href=\"https:\/\/www.tapgoods.com\/pro\/blog\/streamlining-operations\/protect-your-rental-business-from-equipment-theft-and-fraud\/#ultimately-prevention-is-key\" >Ultimately, Prevention is Key!<\/a><\/li><\/ul><\/nav><\/div>\n<h2><span class=\"ez-toc-section\" id=\"what-is-the-difference-between-equipment-theft-and-fraud-in-the-rental-industry\"><\/span>What is The Difference Between Equipment Theft and Fraud in the Rental Industry?<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p><span style=\"font-weight: 400;\">Both issues ultimately lead to theft of physical equipment or money, but what is the difference between theft and fraud in the rental industry?<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Equipment theft in the rental industry refers to stealing physical items from a business.<\/b><span style=\"font-weight: 400;\"> This can be done by renting and not returning an item, taking unattended equipment without permission, or any other method of unlawfully acquiring equipment with the <\/span><a href=\"https:\/\/www.britannica.com\/topic\/theft\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">intent not to return it.<\/span><\/a><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><a href=\"https:\/\/www.acfe.com\/fraud-resources\/fraud-101-what-is-fraud\" target=\"_blank\" rel=\"noopener\"><b>Fraud involves deceitful tactics<\/b><\/a><b> to acquire equipment or money, such as using someone else&#8217;s identity or fake information online.<\/b><span style=\"font-weight: 400;\"> It&#8217;s about tricking the business into handing over items or funds under false pretenses, which can also lead to losing equipment or financial assets.<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">While these tactics often go hand-in-hand, it is important to understand the difference between the two, so that you can take precautions to protect your business. And you may be wondering, \u201cDo I need to protect my rental business from theft?\u201d Unfortunately, the answer is yes.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">The National Equipment Register (NER) highlighted the seriousness of the problem, reporting over 2,000 cases of heavy equipment theft in a single year. This type of crime is particularly challenging because once equipment is stolen, recovering it is often difficult.\u00a0<\/span>[\/vc_column_text][vc_single_image media=&#8221;718&#8243; media_width_percent=&#8221;100&#8243; uncode_shortcode_id=&#8221;998822&#8243;][vc_button border_width=&#8221;0&#8243; uncode_shortcode_id=&#8221;113540&#8243; link=&#8221;url:https%3A%2F%2Fwww.tapgoods.com%2Fpro%2Fdemo%2F|title:Schedule%20a%20Demo%20with%20TapGoods|target:_blank&#8221;]Book a Demo with TapGoods[\/vc_button][vc_column_text uncode_shortcode_id=&#8221;112813&#8243; el_id=&#8221;link2&#8243;]<\/p>\n<h2><span class=\"ez-toc-section\" id=\"types-of-equipment-theft\"><\/span><span class=\"EOP SCXW236935720 BCX0\" data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335551550&quot;:1,&quot;335551620&quot;:1,&quot;335559685&quot;:0,&quot;335559737&quot;:0,&quot;335559738&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">Types of Equipment Theft\u00a0<\/span><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p><span style=\"font-weight: 400;\">Both issues ultimately lead to theft of physical equipment or money, but what is the difference between theft and fraud in the rental industry?<\/span><\/p>\n<ul>\n<li><strong>Smash-and-Grab:<\/strong> <span style=\"font-weight: 400;\">This occurs when thieves physically break into a location to quickly steal equipment. It&#8217;s opportunistic, targeting items that are easily accessible, often because they are left unattended or in poorly secured areas.<\/span><\/li>\n<li><strong>Identity Fraud: <\/strong><span style=\"font-weight: 400;\">This involves the use of stolen or fake identities to rent equipment, which the criminal then never returns. It&#8217;s a deceptive practice that not only leads to the loss of equipment but can also involve financial theft if they use their identity to access credit or funds.<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">Equipment, especially heavy items like mowers and utility vehicles, is at high risk because these are frequently stored outside, which makes them easy targets for theft. But any item that is left unattended can be an easy target for this type of crime.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Rental businesses are particularly vulnerable to these types of theft due to the nature of their operations, highlighting the importance of enhanced security and verification processes.<\/span>[\/vc_column_text][vc_single_image media=&#8221;719&#8243; media_width_percent=&#8221;100&#8243; uncode_shortcode_id=&#8221;111050&#8243;][vc_column_text uncode_shortcode_id=&#8221;162196&#8243; el_id=&#8221;link10&#8243;]<\/p>\n<h2><span class=\"ez-toc-section\" id=\"common-scams-targeting-rental-businesses\"><\/span>Common Scams Targeting Rental Businesses<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<h3>Identity Theft<\/h3>\n<p><span style=\"font-weight: 400;\">This is when thieves use a fake identity to rent equipment, then disappear and sell the stolen goods online, making recovery difficult. If you search online, you\u2019ll find tons of posts from disgruntled rental owners who have experienced this scam \u2013 and they never recovered their equipment.\u00a0<\/span><\/p>\n<h4><strong>Here\u2019s how it works:<\/strong><\/h4>\n<p><span style=\"font-weight: 400;\">A scammer might use a stolen identity to rent an expensive piece of furniture, like a high-end bench or seating arrangement. They provide all the &#8220;necessary&#8221; documents, which are actually fake, and walk out with the item.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">The next day, the vehicle is listed for sale on an online marketplace, like Craigslist or Facebook Marketplace. By the time the rental company realizes the deception, the scammer and the item are long gone, leaving the business with a significant loss and little hope of recovery.<\/span><\/p>\n<h3><strong>Facebook Scams<\/strong><\/h3>\n<p><span style=\"font-weight: 400;\">If you advertise your rental business on Facebook, it is extremely important to be able to spot shady players on this site. There are TONS of scams out there, and they are not shy about targeting any user that will let them slide into their DM\u2019s.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">While there are specific scams out there that are well-known, there are always new scams in development. So, here are some red flags to look out for when talking to potential customers online:<\/span><\/p>\n<ul>\n<li><b>They are overly pushy.<\/b><span style=\"font-weight: 400;\"> Scammers often use pressure tactics, hoping you won&#8217;t have time to spot the red flags or verify their identity.<\/span><\/li>\n<li><b>Their account doesn\u2019t look legitimate.<\/b><span style=\"font-weight: 400;\"> A poorly detailed or <\/span><a href=\"https:\/\/empeople.com\/learn\/empeople-insights\/facebook-marketplace-scams\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">newly created account<\/span><\/a><span style=\"font-weight: 400;\"> can indicate a scammer trying to remain anonymous and avoid detection.\u00a0<\/span><\/li>\n<li><b>They request to communicate on a third-party app<\/b><span style=\"font-weight: 400;\">. Scammers prefer apps that make them more anonymous, making it harder for victims and authorities to track them down.<\/span><\/li>\n<li aria-level=\"1\"><b>They ask you to send them money. <\/b><span style=\"font-weight: 400;\">In the context of rental businesses, a scammer may attempt to overpay you, and request that you send them the difference back. NEVER do this! These funds are fraudulent, and you\u2019ll be left holding the bag when the bank takes the fraudulent funds back.<\/span><\/li>\n<li aria-level=\"1\"><b>They ask for personal information. <\/b><span style=\"font-weight: 400;\">Scammers will fish for personal information or send you phishing links in an attempt to gather personal information. They use this information to steal from you or for other fraudulent activity.<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">If an account engages in any of the above behaviors, beware. It could be a scammer out to get your information.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Additionally, here are some specific scams we know of!<\/span><\/p>\n<h3><strong>The \u201cZelle\u201d Scam<\/strong><\/h3>\n<p><span style=\"font-weight: 400;\">The Zelle Facebook Marketplace Scam involves scammers contacting sellers about expensive items, offering to pay via Zelle. They send a fake payment notification or claim a higher subscription version of Zelle is needed (Hint: This doesn\u2019t exist), tricking victims into sending money.\u00a0<\/span><\/p>\n<h4><b>How it works:<\/b><span style=\"font-weight: 400;\">\u00a0<\/span><\/h4>\n<p><span style=\"font-weight: 400;\">A scammer expresses interest in an expensive item or rental listed on Marketplace, sends a fake Zelle payment confirmation, and asks the seller to refund the &#8220;extra&#8221; payment or pay for a premium Zelle service, leading to financial loss for the business.<\/span><\/p>\n<h3><strong>IOU\u2019s<\/strong><\/h3>\n<p><span style=\"font-weight: 400;\">In the &#8220;IOU&#8221; scam, a scammer agrees to pay for an item after receiving it but then disappears with the item, never making the payment.\u00a0<\/span><\/p>\n<h4><b>How it works:<\/b><span style=\"font-weight: 400;\">\u00a0<\/span><\/h4>\n<p><span style=\"font-weight: 400;\">A scammer requests to take a utility vehicle with the promise to pay the next day. Once the item is in their possession, they end all communication and never return or pay, leaving the seller at a loss for both the rental and the item.<\/span><\/p>\n<h3><span style=\"font-weight: 400;\"><strong>Overpayment<\/strong>\u00a0<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">The overpayment scam involves scammers overpaying for orders using fraudulent methods, then requesting the excess be returned. This scam is particularly deceptive because the initial funds appear in your account, seeming legitimate, but are actually fraudulent. When you refund the excess money, you use real money.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Eventually, when the bank identifies the fraud, they withdraw the original amount, leaving you at a loss with the scammer taking the legitimate refund.<\/span><\/p>\n<h4><b>How this works with credit cards<\/b><\/h4>\n<p><span style=\"font-weight: 400;\">A scammer pays for equipment rental with a stolen credit card, overpays, and asks for the difference to be refunded to a different card. Once the original transaction is flagged as fraudulent, the business loses the refunded money.<\/span><\/p>\n<h4><b>How this works with checks<\/b><\/h4>\n<p><span style=\"font-weight: 400;\">A scammer sends a fake check for more than the rental cost, requests the surplus be returned, and disappears once the check bounces, leaving the business out the refunded amount.<\/span><\/p>\n<h3><strong>Phishing<\/strong><\/h3>\n<p><a href=\"https:\/\/www.cloudflare.com\/learning\/access-management\/phishing-attack\/\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">\u201cPhishing\u201d is a type of fraud that targets businesses by sending emails with attachments and links that contain malware or trick users into revealing personal information like passwords or credit card information<\/span><\/a><span style=\"font-weight: 400;\">. The malware attached to these emails allows scammers to gain access to passwords and\/or sensitive financial information that can be used for fraudulent activity.<\/span><\/p>\n<h4><strong>Here\u2019s how it works\u00a0<\/strong><\/h4>\n<p><span style=\"font-weight: 400;\">An employee at a rental equipment company receives an email claiming to be from their IT department, asking them to click a link to update their password due to a security breach.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Believing the email to be legitimate, the employee clicks the link, which leads to a fake login page. They enter their credentials, unknowingly giving a scammer access to the company&#8217;s inventory system.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">This breach could lead to unauthorized access to the business\u2019s and customers\u2019 information and financial data.\u00a0<\/span>[\/vc_column_text][vc_single_image media=&#8221;720&#8243; media_width_percent=&#8221;100&#8243; uncode_shortcode_id=&#8221;431532&#8243;][vc_button border_width=&#8221;0&#8243; uncode_shortcode_id=&#8221;194470&#8243; link=&#8221;url:https%3A%2F%2Fwww.tapgoods.com%2Fpro%2Fdemo%2F|title:Schedule%20a%20Demo%20with%20TapGoods|target:_blank&#8221;]Book a Demo with TapGoods[\/vc_button][vc_column_text uncode_shortcode_id=&#8221;205994&#8243; el_id=&#8221;link3&#8243;]<\/p>\n<h2 id=\"Link 5\"><span class=\"ez-toc-section\" id=\"protecting-your-rental-business-from-equipment-theft-and-fraud\"><\/span><strong><span class=\"TextRun MacChromeBold SCXW101597840 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW101597840 BCX0\">Protecting Your Rental Business from Equipment Theft and Fraud<\/span><\/span><\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<h3><strong>Preventing Equipment Theft<\/strong><\/h3>\n<p><span style=\"font-weight: 400;\">Although completely preventing equipment theft and fraud is not possible, rental businesses can implement strategies to reduce their risk and make their assets less attractive targets for criminals.<\/span><\/p>\n<h4><b>Verify a customer\u2019s identity before handing over equipment<\/b><span style=\"font-weight: 400;\">. <\/span><\/h4>\n<p><span style=\"font-weight: 400;\">Make sure that the person renting the equipment is who they say they are. You can do this by asking for identification like a driver\u2019s license or state ID. Nowadays, it\u2019s easier than ever to <\/span><a href=\"https:\/\/blog.fraudfighter.com\/do-you-need-fraud-prevention-at-your-equipment-rental-business\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">check the validity of a license or ID with technology<\/span><\/a><span style=\"font-weight: 400;\">! Always have your customers <\/span><a href=\"https:\/\/www.tapgoods.com\/pro\/blog\/event-rental-software\/starting-a-party-rental-business\/equipment-and-party-rental-contracts\/\" rel=\"noopener\"><span style=\"font-weight: 400;\">sign a rental agreement<\/span><\/a><span style=\"font-weight: 400;\">, which will legally protect your business.<\/span><\/p>\n<h4><b>Make deposits part of your rental process<\/b><span style=\"font-weight: 400;\">. <\/span><\/h4>\n<p><span style=\"font-weight: 400;\">Require a deposit for rentals to ensure a financial commitment from the customer. Thieves are less likely to pay money upfront for an item, and these kinds of requirements will deter them from targeting your business.\u00a0<\/span><\/p>\n<h4><b>Invest in visible security equipment, like cameras and alarms<\/b><span style=\"font-weight: 400;\">. <\/span><\/h4>\n<p><a href=\"https:\/\/amarok.com\/industries\/equipment-rentals-2\/\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">Investing in and visibly promoting your security systems, such as cameras and alarms, can deter potential thieves.<\/span><\/a><span style=\"font-weight: 400;\"> Thieves typically aim for the easiest targets, and a business that visibly secures its equipment is less likely to be targeted than one without visible security measures.<\/span><\/p>\n<h4><b>Don\u2019t leave equipment unattended. <\/b><\/h4>\n<p><span style=\"font-weight: 400;\">This may seem obvious, but many thefts in the rental industry are items that were left unattended. If at all possible, put your valuable items inside at night. If you must leave equipment outside overnight, never leave the keys in a vehicle and lock them away in a safe spot inside.<\/span><\/p>\n<h4><b>Attach <\/b><a href=\"https:\/\/www.equipmentshare.com\/digital-solutions\/gps-tracking\" target=\"_blank\" rel=\"noopener\"><b>GPS trackers<\/b><\/a><b> onto your valuable items.<\/b><\/h4>\n<p><b> <\/b><span style=\"font-weight: 400;\">If a piece of inventory is lost or stolen, a GPS tracker can help you track down the item and have it retrieved by law enforcement.<\/span><\/p>\n<h4><b>Insure your equipment<\/b><span style=\"font-weight: 400;\">. <\/span><\/h4>\n<p><span style=\"font-weight: 400;\">Invest in <\/span><a href=\"https:\/\/www.arainsure.com\/coverage\/\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">insurance that covers equipment theft<\/span><\/a><span style=\"font-weight: 400;\">, so that your business is protected if an item cannot be recovered.<\/span>[\/vc_column_text][vc_single_image media=&#8221;722&#8243; media_width_percent=&#8221;100&#8243; uncode_shortcode_id=&#8221;502725&#8243;][vc_column_text uncode_shortcode_id=&#8221;356754&#8243; el_id=&#8221;link4&#8243;]<\/p>\n<h3><strong>Preventing Fraud<\/strong><\/h3>\n<p><span style=\"font-weight: 400;\">Theft is scary, but most people are a lot more afraid of getting scammed online. For good reason! Once you\u2019ve fallen for a scam or become a victim of fraud, it can be difficult to get your money back.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Luckily, there are a few great ways to spot scammers or discourage them from continuing to pursue your business:<\/span><\/p>\n<h4><b>Never agree to send an unverified customer money<\/b><span style=\"font-weight: 400;\">. <\/span><\/h4>\n<p><span style=\"font-weight: 400;\">Generally, any customer that asks YOU for money that isn\u2019t a refund for a purchase can already be written off as a scammer. Do not entertain any conversations in which a customer asks you to pay or send them back money for an overpayment.\u00a0<\/span><\/p>\n<h4><b>Change your passwords frequently, and never use the same password twice. <\/b><\/h4>\n<p><span style=\"font-weight: 400;\">And never share sensitive passwords with anybody!\u00a0<\/span><\/p>\n<h4><b><\/b><b>Instill good online practices in your employees, <\/b><a href=\"https:\/\/www.splashtop.com\/blog\/10-tips-employees-prevent-phishing?utm_source=google&amp;utm_medium=cpc&amp;utm_campaign=230602_AMER_GL_EN_PMAX_Google&amp;utm_content=&amp;utm_term=&amp;utm_device=c&amp;hsa_acc=9411848004&amp;hsa_cam=20181950555&amp;hsa_grp=&amp;hsa_ad=&amp;hsa_net=adwords&amp;hsa_src=x&amp;hsa_mt=&amp;hsa_kw=&amp;hsa_tgt=&amp;hsa_ver=3&amp;gad_source=1&amp;gclid=CjwKCAjw48-vBhBbEiwAzqrZVJmW5JnVSCki8iRKf72ELbT_e60lDbe9SpP4-C5mv_xtgyUTiB818RoCzr4QAvD_BwE\" target=\"_blank\" rel=\"noopener\"><b>like never clicking on links or attachments from outside sources<\/b><\/a><b>. <\/b><\/h4>\n<p><span style=\"font-weight: 400;\">Often, links from outside sources can contain malware that retrieves personal information about the user who clicks on it. Scammers may use this information to gain access to your business accounts, putting your business at risk for financial losses.<\/span>[\/vc_column_text][vc_single_image media=&#8221;723&#8243; media_width_percent=&#8221;100&#8243; uncode_shortcode_id=&#8221;207890&#8243;][vc_column_text uncode_shortcode_id=&#8221;565411&#8243; el_id=&#8221;link4&#8243;]<\/p>\n<h2 id=\"Link 8\"><span class=\"ez-toc-section\" id=\"already-experienced-theft-or-fraud-heres-what-to-do\"><\/span><strong>Already Experienced Theft or Fraud? Here\u2019s What to Do<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p><span style=\"font-weight: 400;\">Alright, we\u2019ve shared some great preventative tips, but what do you do if you\u2019ve already experienced theft or fraud?\u00a0<\/span><\/p>\n<h3><strong>What If Your Rental Equipment is Stolen?<\/strong><\/h3>\n<h3><\/h3>\n<ol>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Report the incident to the police.<\/b><span style=\"font-weight: 400;\"> This is, by far, the most important step if you want to have any shot at recovering your equipment. The sooner you do this, the better chance police have of finding the item before it is sold off. <\/span>Additionally, many insurance companies will want to see that you filed a police report before paying out for your equipment if it cannot be recovered.<\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Gather proof of ownership<\/b><span style=\"font-weight: 400;\">. If your equipment is recovered, you need to be able to prove beyond a shadow of a doubt that it is yours. Find any paperwork confirming that you purchased the unit, including receipts and serial numbers.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Check Pawn Shops, Facebook Marketplace, Craigslist, and Ebay<\/b><span style=\"font-weight: 400;\">. Many thieves will turn around and sell the stolen item online. See if your item is listed online and if you find it, notify authorities immediately.\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>If the item cannot be recovered, <\/b><a href=\"https:\/\/www.tapgoods.com\/pro\/blog\/event-rental-software\/starting-a-party-rental-business\/top-party-rental-insurance-providers\/\" target=\"_blank\" rel=\"noopener\"><b>make an insurance claim<\/b><\/a><span style=\"font-weight: 400;\">.\u00a0<\/span><\/li>\n<\/ol>\n<h3><strong>What If Your Rental Business Gets Scammed?<\/strong><\/h3>\n<ul>\n<li aria-level=\"1\"><b>Notify your bank IMMEDIATELY. <\/b><span style=\"font-weight: 400;\">If sensitive information, like banking information, has been compromised and you notice unverified activities on your financial accounts, immediately notify your bank. The bank will freeze the credit card or account, and minimize any further damage.<\/span><\/li>\n<li aria-level=\"1\"><b>Report the incident to the police. <\/b><span style=\"font-weight: 400;\">After you have frozen the account, report the incident to the police.\u00a0<\/span><\/li>\n<\/ul>\n<p>Check out our <a href=\"https:\/\/www.tapgoods.com\/pro\/blog\/tool-equipment-rental-software\/equipment-rental-inventory-tracking\/stolen-rental-equipment\/\">complete step-by-step guide<\/a> on what to do after equipment theft has already occurred.[\/vc_column_text][vc_single_image media=&#8221;724&#8243; media_width_percent=&#8221;100&#8243; uncode_shortcode_id=&#8221;498595&#8243;][vc_button border_width=&#8221;0&#8243; uncode_shortcode_id=&#8221;204831&#8243; link=&#8221;url:https%3A%2F%2Fwww.tapgoods.com%2Fpro%2Fdemo%2F|title:Schedule%20a%20Demo%20with%20TapGoods|target:_blank&#8221;]Book a Demo with TapGoods[\/vc_button][vc_column_text uncode_shortcode_id=&#8221;694236&#8243; el_id=&#8221;link4&#8243;]<\/p>\n<h2 id=\"Link 7\"><span class=\"ez-toc-section\" id=\"resources-tools\"><\/span><strong>Resources &amp; Tools<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<h3><strong>ID Verification Tools<\/strong><\/h3>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><a href=\"https:\/\/withpersona.com\/lp\/kyc-aml-compliance?utm_audience=&amp;utm_term=customer%20verification&amp;utm_campaign=acq_us_generic_category-128096302489&amp;utm_source=google&amp;utm_medium=ppc&amp;gad_source=1&amp;gclid=CjwKCAjw48-vBhBbEiwAzqrZVG477MJhHFl_3W1Ph3W2Y7lbaJZbPY8FKTBAEyIgAsMak_9bt-YyFBoChZ4QAvD_BwE\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">Persona Identities<\/span><\/a><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><a href=\"https:\/\/plaid.com\/products\/identity-verification\/?utm_source=Google&amp;utm_medium=paid&amp;utm_campaign=DEPT_SEM_Google_NonBrand_ACQ_Performance_NAMER_US-CA_IDV_CPA-ROAS_BAU_Phrase&amp;utm_term=IDV_KW-Phrase_Identity-Verification&amp;utm_content=id%20verification%20check&amp;gad_source=1&amp;gclid=CjwKCAjw48-vBhBbEiwAzqrZVIJJoVc78atWTU7OEeAB3THylXqjLaN01gc7KWq60IliDRog79jsFhoCEb8QAvD_BwE\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">Plaid<\/span><\/a><\/li>\n<\/ul>\n<h3><strong>GPS Tracking Software for Equipment<\/strong><\/h3>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><a href=\"https:\/\/www.samsara.com\/pages\/gps-tracking\/?utm_source=google&amp;utm_campaign=fleet_tracking&amp;utm_medium=search&amp;utm_content=b&amp;utm_term=best+fleet+tracking+device&amp;utm_ext_ad_id=aud-385730855695:kwd-415336941081&amp;utm_ext_adset_id=57060895157&amp;utm_ext_campaign_id=1480872225&amp;gad_source=1&amp;gclid=CjwKCAjw48-vBhBbEiwAzqrZVDB0huMk62awwGm2pUWnB20pr1PsmaGiny7xuYbJF5-D9AdqEMBlVxoCSM4QAvD_BwE\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">Samsara<\/span><\/a><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><a href=\"https:\/\/quote.geoforce.com\/app\/quote?utm_source=google&amp;utm_medium=search&amp;utm_campaign=heavy-equipment&amp;gad_source=1&amp;gclid=CjwKCAjw48-vBhBbEiwAzqrZVBv0aKmf2DbCd5mbXlFB0c2qna_3EWMgPxTOcHTlaD29M0pLqEGFvBoCpksQAvD_BwE\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">Geoforce<\/span><\/a><\/li>\n<\/ul>\n<h3><strong>Insurers for Rental Equipment<\/strong><\/h3>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><a href=\"https:\/\/www.arainsure.com\/coverage\/\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">ARA Insurance<\/span><\/a><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><a href=\"https:\/\/www.ncrainsurance.com\/business-insurance\/business-insurance\/special-risk-insurance\/equipment-insurance.html\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">NCRA<\/span><\/a><\/li>\n<\/ul>\n<h3><strong>Training Resources for Online Safety<\/strong><\/h3>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><a href=\"https:\/\/cofense.com\/awareness-resources\/?qgad=674278813166&amp;qgterm=free%20phishing%20training%20for%20employees&amp;utm_source=Google&amp;utm_medium=cpc&amp;utm_campaign=CAM_NA&amp;utm_content=674278813166&amp;utm_term=free%20phishing%20training%20for%20employees&amp;gad_source=1&amp;gclid=CjwKCAjw48-vBhBbEiwAzqrZVG2rcpdadcJyCpaoCGn-vkrWtOzHYgo5bLHgyJRFeoIrtu93fy2BhRoCfSgQAvD_BwE\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">Free Cybersecurity Toolkit<\/span><\/a><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">\u00a0<\/span><a href=\"https:\/\/www.cisa.gov\/news-events\/news\/avoiding-social-engineering-and-phishing-attacks\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">CISA Phishing Resource<\/span><\/a><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><a href=\"https:\/\/www.rapid7.com\/solutions\/phishing-awareness-training\/\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">Phishing Awareness Training<\/span><\/a><\/li>\n<\/ul>\n<p>[\/vc_column_text][vc_button border_width=&#8221;0&#8243; uncode_shortcode_id=&#8221;171825&#8243; link=&#8221;url:https%3A%2F%2Fwww.tapgoods.com%2Fpro%2Fdemo%2F|title:Schedule%20a%20Demo%20with%20TapGoods|target:_blank&#8221;]Book a Demo with TapGoods[\/vc_button][vc_column_text uncode_shortcode_id=&#8221;272792&#8243; el_id=&#8221;link3&#8243;]<\/p>\n<h2><span class=\"ez-toc-section\" id=\"ultimately-prevention-is-key\"><\/span><strong>Ultimately, Prevention is Key!<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p><span style=\"font-weight: 400;\">Although you can take action once theft has happened, it is better to take a proactive approach to preventing theft and fraud. Always remember to keep your inventory under lock-and-key, and utilize smart online practices to prevent your business from being victimized by scammers.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">By taking these preventative measures, you\u2019ll be less likely to experience theft or falling victim to a scam.<\/span>[\/vc_column_text][vc_button border_width=&#8221;0&#8243; uncode_shortcode_id=&#8221;203647&#8243; link=&#8221;url:https%3A%2F%2Fwww.tapgoods.com%2Fpro%2Fdemo%2F|title:Schedule%20a%20Demo%20with%20TapGoods|target:_blank&#8221;]Book a Demo with TapGoods[\/vc_button][\/vc_column][\/vc_row][vc_row][vc_column width=&#8221;1\/1&#8243;][vc_custom_heading heading_semantic=&#8221;h3&#8243; text_size=&#8221;h3&#8243; uncode_shortcode_id=&#8221;150936&#8243;]<\/p>\n<h3>Frequently Asked Questions<\/h3>\n<p>[\/vc_custom_heading][vc_accordion sign=&#8221;plus&#8221; active_tab=&#8221;0&#8243;][vc_accordion_tab gutter_size=&#8221;2&#8243; column_padding=&#8221;2&#8243; title=&#8221;How can equipment theft be prevented?&#8221; tab_id=&#8221;1688678253-1-57&#8243;][vc_column_text uncode_shortcode_id=&#8221;964626&#8243;]<span style=\"font-weight: 400;\">Although completely preventing equipment theft and fraud is not possible, rental businesses can implement strategies to reduce their risk and make their assets less attractive targets for criminals.<\/span><\/p>\n<ul>\n<li><b>Verify a customer\u2019s identity before handing over equipment<\/b><span style=\"font-weight: 400;\">. Make sure that the person renting the equipment is who they say they are. You can do this by asking for identification like a driver\u2019s license or state ID. Nowadays, it\u2019s easier than ever to <\/span><a href=\"https:\/\/blog.fraudfighter.com\/do-you-need-fraud-prevention-at-your-equipment-rental-business\"><span style=\"font-weight: 400;\">check the validity of a license or ID with technology<\/span><\/a><span style=\"font-weight: 400;\">!\u00a0<\/span><\/li>\n<li><b>Make deposits part of your rental process<\/b><span style=\"font-weight: 400;\">. Require a deposit for rentals to ensure a financial commitment from the customer. Thieves are less likely to pay money upfront for an item, and these kinds of requirements will deter them from targeting your business.\u00a0<\/span><\/li>\n<li><b>Invest in visible security equipment, like cameras and alarms<\/b><span style=\"font-weight: 400;\">. <\/span><a href=\"https:\/\/amarok.com\/industries\/equipment-rentals-2\/\"><span style=\"font-weight: 400;\">Investing in and visibly promoting your security systems, such as cameras and alarms, can deter potential thieves.<\/span><\/a><span style=\"font-weight: 400;\"> Thieves typically aim for the easiest targets, and a business that visibly secures its equipment is less likely to be targeted than one without visible security measures.<\/span><\/li>\n<li><b>Don\u2019t leave equipment unattended. <\/b><span style=\"font-weight: 400;\">This may seem obvious, but many thefts in the rental industry are items that were left unattended. If at all possible, put your valuable items inside at night. If you must leave equipment outside overnight, never leave the keys in a vehicle and lock them away in a safe spot.<\/span><\/li>\n<\/ul>\n<ul>\n<li aria-level=\"1\"><b>Attach <\/b><a href=\"https:\/\/www.equipmentshare.com\/digital-solutions\/gps-tracking\"><b>GPS trackers<\/b><\/a><b> onto your valuable items. <\/b><span style=\"font-weight: 400;\">If a piece of inventory is lost or stolen, a GPS tracker can help you track down the item and have it retrieved by law enforcement.<\/span><\/li>\n<li aria-level=\"1\"><b>Insure your equipment<\/b><span style=\"font-weight: 400;\">. Invest in <\/span><a href=\"https:\/\/www.arainsure.com\/coverage\/\"><span style=\"font-weight: 400;\">insurance that covers equipment theft<\/span><\/a><span style=\"font-weight: 400;\">, so that your business is protected if an item cannot be recovered.<\/span><\/li>\n<\/ul>\n<p>[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab gutter_size=&#8221;2&#8243; column_padding=&#8221;2&#8243; title=&#8221;How do I recover stolen rental equipment?&#8221; tab_id=&#8221;1709577923163-1-6&#8243;][vc_column_text uncode_shortcode_id=&#8221;491695&#8243;]<span style=\"font-weight: 400;\">When equipment is stolen from a business, time is of the essence. Immediately report the incident to the police and your insurance. If you report the theft as soon as possible, the likelihood of recovering the equipment is much higher.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Many thieves will turn around and sell the stolen item online. See if your item is listed online and if you find it, notify authorities immediately.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">If your equipment is recovered, you need to be able to prove beyond a shadow of a doubt that it is yours. Find any paperwork confirming that you purchased the unit, including receipts and serial numbers.<\/span>[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab gutter_size=&#8221;2&#8243; column_padding=&#8221;2&#8243; title=&#8221;Will police help recover stolen rental equipment?&#8221; tab_id=&#8221;1709577971305-2-8&#8243;][vc_column_text uncode_shortcode_id=&#8221;204356&#8243;]<span style=\"font-weight: 400;\">Yes! The first thing you should do if anything was stolen from your business is file a police report. Do this as soon as possible, as thieves will often turn around and sell stolen goods. Once the item is sold, it becomes much more difficult to track down.<\/span>[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab gutter_size=&#8221;2&#8243; column_padding=&#8221;2&#8243; title=&#8221;What do thieves do with stolen rentals?&#8221; tab_id=&#8221;1709578008333-3-2&#8243;][vc_column_text uncode_shortcode_id=&#8221;605934&#8243;]<span style=\"font-weight: 400;\">Thieves aren\u2019t usually out to keep items they\u2019ve stolen \u2013 they steal them so that they can sell them. Thieves will often list stolen equipment on sites like Facebook Marketplace, Craigslist, and eBay.<\/span>[\/vc_column_text][\/vc_accordion_tab][\/vc_accordion][\/vc_column][\/vc_row][vc_row][vc_column 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uncode_shortcode_id=&#8221;938866&#8243;] \u201cEquipment theft remains a massive crisis for the industry, with the American Rental Association (ARA) consistently highlighting that [&hellip;]<\/p>\n","protected":false},"author":7,"featured_media":692,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[10],"tags":[],"class_list":["post-691","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-streamlining-operations"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v25.7 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Protect Your Rental Business from Equipment Theft and Fraud - TapGoods Blog<\/title>\n<meta name=\"description\" content=\"Do you know how to protect your rental business from equipment theft and fraud? 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