Careers at TapGoods

Become a Part of the
TapGoods Team

TapGoods is an exciting, fast-growing start-up that is revolutionizing how rental companies optimize and grow their businesses. We’re working to make it easy to rent.

There are tens of thousands of businesses in the US that provide event, tool, audiovisual, and recreation rentals. This fragmented $722 billion global industry has not yet adopted modern systems and instead relies on pen & paper or cobbles together dated technology solutions. We’re building a solution that modernizes and dramatically improves the rental process for both businesses and their customers.

Careers at TapGoods

Become a Part
of the TapGoods Team

TapGoods is an exciting, fast-growing start-up in the rental space that is revolutionizing how rental companies optimize and grow their business.

There are tens of thousands of businesses in the US that provide event, tool, medical equipment, recreation and motor sport rentals. This fragmented $722 billion global industry has not yet adopted modern systems and instead relies on pen & paper or cobbles together technology solutions using disparate software systems, emails, and fax machines. We’re building a solution that modernizes and dramatically improves the rental process for both businesses and their customers.

Development Team

Junior Software Engineer

The Software Engineer is a key contributor to development and QA for our leading SaaS product.

We are constantly enhancing the product to best serve current and prospective customers. This includes adding functionality to surpass entrenched competitors, stay ahead of newer ones, and meet the needs of a growing number of rental business types. With direction from the Director of Engineering and Product Director, the Software Engineer develops and tests product features and elevates process management in the company overall.

Responsibilities

  • Key contributor to the development of the product, written in Ruby on Rails and React
  • Coordinates with team of full stack software engineers
  • Supports the work of the QA team in monitoring product quality
  • Supports prompt, high quality sprints and deployments 

Requirements

  • Strong development experience with Ruby on Rails and React 
  • Quickly adapts based on data, insights and direction
  • A great attitude and work ethic
  • Solution oriented, self starter, and team player
  • US based

Client Success Team

Client Success Specialist

Who We Are

With just a tap, we can buy whatever we want, get a ride, secure a dinner reservation, or do countless other things that make our lives simpler and better.  But renting things?  That’s as hard as it’s always been.

There are hundreds of thousands of businesses around the world that rent things out, in categories including party, tool, medical, and AV/production. This fragmented $700+ billion industry has not yet adopted modern systems and instead relies on pen & paper or cobbles together technology solutions using disparate software systems, emails, and fax machines.

We’re building a solution that modernizes and dramatically improves the rental process for both businesses and customers and will become the Amazon for rentals.

Who Are We Looking For

We are looking for a person who can help our event & equipment rental business clients understand and adopt the TapGoods PRO system. We need someone who is detail-oriented, adaptive, a strong writer, and possesses great communication skills.

Additionally, we are looking for someone who:

  • Is intrinsically-motivated by accomplishing goals and objectives
  • Can take a task from start to finish with minimal guidance or assistance
  • Is comfortable working at a fast pace
  • Is comfortable in high pressure situations and has the ability to maintain composure and separate information into facts versus emotion
  • Is comfortable adapting as needed
  • Can effectively communicate the needs/concerns of customers to the product team
  • Can function as a liaison between customers and product team, while understanding the needs/limitations of both
  • Enjoys speaking with people, solving logic puzzles and solving underlying issues no matter what the symptoms seem to be

Responsibilities

The Client Success Specialist supports our current customer base and product quality. They will be expected to communicate with customers, deal with high stake situations where customers are not always pleased or amiable. They will be expected to handle tickets in a timely manner, keeping in mind the proper urgency of customer concerns and tickets that would negatively impact the platform. They will work with their team to ensure that the knowledge base is being utilized to respond to customer tickets and that the underlying issues for customer tickets are being solved and mitigated as soon as possible.

Requirements

  • 2-5 years of customer service
  • Strong communication skills – internal and external
  • Enjoys solving problems and thinking outside the box
  • Is flexible to adjusting hours depending on customer needs/platform emergencies
  • Is committed to excellent work

Nice to Have

  • Prior experience working in an Agile environment
  • Prior experience working in an early-stage startup
  • Prior Rental Software or Rental Industry experience

Our Culture

We are a nimble, fast-growing startup located in Dallas. We work hard, play hard and laugh even harder.  We have different backgrounds and life experiences that ladder up to a highly motivated, empowered and productive team. 

We are all committed to excellent work, whether it be one task or a big project – we believe in sticking things out until they are finished, and in communicating as quickly and effectively as possible when things get in the way of completing promised work. We are committed to improving the lives of our customers through our platform and our genuine care for them.

Sales Team

Account Executive

We are building a global team of high-energy, results-oriented sales leaders that can effectively demo and close new business clients for the Equipment & Event Rental Industry’s world class software.

Our SaaS platform sets the standard for Inventory & Order Management, Routing, Staffing, Proposals, and more. In addition to TapGoods PRO, we also offer high-class websites through our TapGoods Storefront option, that allows business owners to interact with clients fully via the complete website solutions we offer.

Responsibilities

  • Discover new clients via networking
  • Work with the Account Coordinator team to demo inbound and outbound prospects
  • Demo our software
  • Close new business subscriptions
  • Attend annual conferences (when they are back!)
  • Write Proposals to win large client bids

Requirements

  • Results producing in a SaaS or Subscription model business
  • Experience targeting Medium & Large scale organizations
  • A great attitude
  • A great work ethic
  • Solution oriented
  • Self starter

Nice to Have

  • Experience working in a Startup environment
  • Experience selling a SaaS platform

Sales Team

Sales Development Representative

Who We Are

With just a tap, we can buy whatever we want, get a ride, secure a dinner reservation, or do countless other things that make our lives simpler and better. But renting things? That’s as hard as it’s always been.

There are hundreds of thousands of businesses around the world that rent things out, in categories including party, tool, medical, and AV/production. This fragmented $700+ billion industry has not yet adopted modern systems and instead relies on pen & paper or cobbles together technology solutions using disparate software systems, emails, and fax machines.

We’re building a solution that modernizes and dramatically improves the rental process for both businesses and customers and will become the Amazon for rentals.

Who Are We Looking For

We are looking for a person who can help the team push the goals of the business forward and drive software adoption. We need someone who is detail-oriented, adaptive, a strong writer, and possesses great communication skills.

Additionally, we are looking for someone who:

  • Is self-motivated and wants to be in a fast-paced, entrepreneurial environment
  • Is comfortable working with multiple stakeholders, including customers, and works well with a team
  • Can take a task from start to finish with minimal guidance or assistance

Responsibilities

The SDR position supports the sales process and new client onboarding. He or she will be calling into potential clients to set up Demos for the Account Executives.

Requirements

  • 1-2 years in a similar sales role with high volume
  • Ability to work in a remote environment
  • High energy and desire to learn