TapGoods Support


Receive a helping hand
with support add ons.

Our client success team is loved by our customers for their dedication and expertise. Whether you’re setting up, transitioning, or need ongoing assistance, our experts will help you do the heavy lifting.

PRO Onboarding Package Gems


TapGoods PRO
Onboarding Packages

Opal Icon
Opal Onboarding Package

$400

Data Conversion (Import Checklist, Import Training Articles & Videos)

2 Personalized Training Sessions

Post Fully Live Recurring Support
(5 hours/year – $450 Paid Upon Going Live)

Emerald Icon
Emerald Onboarding Package

$920

Data Conversion Collaboration (Up to 4 hours)

Prior Order Entry (~50 Orders or Up to 2 hours)

3 Personalized Training Sessions

Post Fully Live Recurring Support
(10 hours/year – $850 Paid Upon Going Live)

Ruby Icon
Ruby Onboarding Package

$2,010

Dedicated Relationship Manager

Discovery Call (50 min)

Discovery of Current Sales & Operations Processes

Data Conversion Collaboration (Up to 6 hours)

Prior Order Entry (~100 Orders or Up to 4 hours)

7 Personalized Training Sessions

Onboarding Specialist Check In Call

Relationship Manager Check In Call

Unlimited Online Support

Post Fully Live Recurring Support
(20 hours/year – $1,500 Paid Upon Going Live)

Diamond Icon
Diamond Onboarding Package

$6,325

Dedicated Relationship Manager

Discovery Call (50 min)

Data Conversion Collaboration (Up to 8 hours)

Prior Order Entry (~350 Orders or Up to 4 hours)

1:1 Training Pre Fully Live (As Needed)

Onsite Visit (Travel Billed Separately)

Onboarding Specialist Check In Call

Relationship Manager Check In Call

Unlimited Online Support

Post Fully Live Recurring Support
(20 hours/year – $1,500 Paid Upon Going Live)

Included


All Packages Offer

Dedicated Onboarding Specialist

Kick Off Call (20 min)

Custom Onboarding Journey
(Including Action Steps & Timelines)

Weekly Email Check Ins

Fully Live Check In Call

In App Tutorials

Unlimited Knowledge Base Access


Frequently Asked Questions

  • Data conversion collaboration includes import assistance for inventory, contacts, bundles or images (up to 4 hours total). This can also be used for data export clean up and organization, importing, category creation, tag sorting, manual image entry, or bundle building.

  • Personalized trainings are 1 hour sessions covering a topic of your choice such as admin, sales, operations, and accounting.

  • Our Diamond package includes an onsite visitation where we spend 5 days with your team (travel billed separately).

    • Day 1: Discovery – Sales, Operations, Accounting
    • Day 2: Admin/Accounting – General Settings, At-a-Glance Dashboard, Admin Reporting, Credit Terms, GL, Sales Tax, Revenue
    • Day 3: Sales – Contacts, Order Creation, Dashboard, Calendars
    • Day 4: Ops – Inventory, Pick List, Checking Out/In, Routing, Calendars
    • Day 5: Close Out/Fully Live!
Storefront Onboarding Package Gems


TapGoods Storefront
Onboarding Packages

Topaz Icon
Topaz Onboarding Package

$200

Settings and Inventory Organization Call (30 min)

TapGoods Storefront Training Session (30 min)

Categories and Tags Planning Session (30 min)

Domain Settings Assistance

Storefront+ Cart Creative Setup

Crystal Icon
Crystal Onboarding Package

$430

Settings and Inventory Organization Call (60 min)

TapGoods Storefront Training Session (60 min)

Domain Settings Assistance

Site Prototype

Site Build

Navigation and Sub-Navigation Support

Inventory Image Import (Up to 100 Images)

Two Additional Site Enhancements
(Ex: New Product Promotion)

Amethyst Icon
Amethyst Onboarding Package

$715

Settings and Inventory Organization Call (60 min)

Categories and Tags Planning Session (30 min)

TapGoods Storefront Training Session (60 min)

Domain Settings Assistance

Social Media Links

Footer Setup

Landing Page (Multi-location Only)

Site Prototype

Creative Consultation Post-Prototype (20 min)

Site Build

Navigation and Sub-Navigation Support

Inventory Image Import (Up to 100 Images)

Two Additional Site Enhancements
(Ex: New Product Promotion)

Stock Photo Selection
(Up to 5 Images; Paid by Client)

1 Revision

Sapphire Icon
Sapphire Onboarding Package

$1,250

Settings and Inventory Organization Call (60 min)

Categories and Tags Planning Session (30 min)

TapGoods Storefront Training Session (60 min)

Domain Settings Assistance

Social Media Links

Footer Setup

Landing Page (Multi-location Only)

SEO Review/Discussion

Site Prototype

Creative Consultation Post-Prototype (20 min)

Site Build

Navigation and Sub-Navigation Support

Inventory Image Import (Up to 200 Images)

Two Additional Site Enhancements
(Ex: New Product Promotion)

Stock Photo/Video Selection
(Up to 10 Images/1 Video; Paid by Client)

2 Revisions

Current or Custom Logo

Copywriting Support

Custom Branding from our Creative Team

Annual Site Review


Frequently Asked Questions

  • Simply provide your logo, branding colors, and copy, and complete a short questionnaire. Then, sit back and let our creative team work their magic!

  • Our creative team will craft your main page and up to 10 additional pages or components. Your site will include essential sections such as About, Contact, FAQs, Category Showcase, Gallery, Connections, and Testimonials. Our Amethyst package offers set up for Rent the Pic with 4 looks, while our Sapphire package provides set up for 8 looks.

Add Ons


Additional Support

Reduce the busy work with an additional support package. Or, invest in hourly help for $105.

Bronze Icon

Bronze $450

Up to 5 hours/year

Silver Icon

Silver $850

Up to 10 hours/year

Gold Icon

Gold $1,500

Up to 20 hours/year

Platinum Icon

Platinum $3,000

Up to 45 hours/year

Save time on the following tasks:

Inventory Import

Customer Data Import

Account Set Up

Product Training

Storefront Design & Updates

Live Client Success Support

Software Integrations

Custom Feature Support

Support for Barcoding, POS, Routing & Multilocation

Inventory Images

SEO Customization