Onboarding Made Easy
Our Onboarding packages help customers get set up, moved over, and trained. Upgrade to new software and smoother operations in no time! With a partner who cares, success is right around the corner.
Opal
Emerald
Ruby
Diamond
Opal
Opal Package | $400
- Dedicated Onboarding Specialist
- Kick Off Call (20 min)
- Custom Onboarding Journey
Including action steps and timelines
- Data Conversion
- Import Checklist
- Import Training Articles
- Import Training Videos
- 2 Personalized Training Sessions on Your Choice of Topics (1 hour each)
- Admin
- Sales
- Operations
- Accounting
- Weekly E-mail Check-Ins
- Fully Live Check In Call
- In App Tutorials
- Unlimited Knowledge Base Access
- Post Fully Live Recurring Support:
- 5 Hours Per Year
- $450 (paid upon going live)
Emerald
Emerald Package | $920
- Dedicated Onboarding Specialist
- Kick Off Call (20 min)
- Custom Onboarding Journey
Including action steps and timelines
- Data Conversion Collaboration
Import Assistance for Inventory, Contacts, Bundles or Images (up to 4 hours total)
(Note: Can be used for data export clean up and organization, importing, category creation, tag sorting, manual image entry, or bundle building.) - Prior Order Entry
Approx. 50 orders (depending on size and inventory availability), or up to 2 hours - Weekly E-mail Check-Ins
- 3 Personalized Training Sessions on Your Choice of Topics (1 hour each)
- Admin
- Sales
- Operations
- Accounting
- Weekly E-mail Check-Ins
- Fully Live Check In Call
- In App Tutorials
- Unlimited Knowledge Base Access
- Post Fully Live Recurring Support:
- 10 Hours Per Year
- $850 (paid upon going live)
Ruby
Ruby Package | $2010
- Dedicated Onboarding Specialist
- Dedicated Relationship Manager
- Kick Off Call (20 min)
- Custom Onboarding Journey
Including action steps and timelines - Discovery Call (50 min)
- Discovery, including Observation and Discussion of Current Sales and Operations Processes
- Data Conversion Collaboration
Import Assistance for Inventory, Contacts, Bundles or Images (up to 4 hours total)
(Note: Can be used for data export clean up and organization, importing, category creation, tag sorting, manual image entry, or bundle building.) - Prior Order Entry
Approx. 100 orders (depending on size and inventory availability), or up to 4 hours - Weekly E-mail Check-Ins
- 7 Personalized Training Sessions on Your Choice of Topics (1 hour each)
- Process Discovery
- Change Management Planning
- Feature Specific Training
- Team Training
- Admin
- Sales
- Operations
- Accounting
- Weekly E-mail Check-Ins
- Fully Live Check In Call
- Onboarding Specialist Check-In Call
- Relationship Manager Check-In Call
- In App Tutorials
- Unlimited Knowledge Base Access
- Unlimited Online Support
- Post Fully Live Recurring Support:
- 20 Hours Per Year
- $1500 (paid upon going live)
Diamond
Diamond Package | $6325
- Dedicated Onboarding Specialist
- Dedicated Relationship Manager
- Kick Off Call (20 min)
- Custom Onboarding Journey
Including action steps and timelines - Discovery Call (50 min)
- Data Conversion Collaboration
Import Assistance for Inventory, Contacts, Bundles or Images (up to 4 hours total)
(Note: Can be used for data export clean up and organization, importing, category creation, tag sorting, manual image entry, or bundle building.) - Prior Order Entry
Approx. 350 orders (depending on size and inventory availability), or up to 4 hours - 1:1 Training Pre Fully Live (as needed)
- Weekly E-mail Check-Ins
- Onsite Visit (travel billed separately)
- Day 1: Discovery: Sales, Operations, Accounting
- Day 2: Admin/Accounting: General Settings, At-a-Glance Dashboard, Admin Reporting, Credit Terms, GL, Sales Tax, Revenue
- Day 3: Sales: Contacts, Order Creation, Dashboard, Calendars
- Day 4: Ops: Inventory, Pick List, Checking Out/In, Routing, Calendars
- Day 5: Close Out/Fully Live
- Fully Live Check In Call
- Onboarding Specialist Check-In Call
- Relationship Manager Check-In Call
- In App Tutorials
- Unlimited Knowledge Base Access
- Unlimited Online Support
- Post Fully Live Recurring Support:
- 20 Hours Per Year
- $1500 (paid upon going live)
Resources to Help Your Business Be Succesful with TapGoods
With TapGoods, you will receive support from a rich library of online resources and a knowledgable team of Customer Support Specialists. From tutorials and videos to a dedicated TapGoods Specialist, each tier in PRO comes with the support you need to succeed.
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Tutorials and Videos |  | | |
Online Classes and Webinars | | | |
Technical Issue Reporting and Resolution 7am-6pm CT, Mon-Fri; monitored 24x7 for critical needs | | | |
Product Enhancement Requests | | | |
Preferred Priority Support Tickets | | ||
Preferred Priority Product Enhancement Requests | |
Resources to Elevate Your Ecommerce with TapGoods
With TapGoods, you will receive support for your Storefront from a team of Creatives and Customer Support Specialists. From creative direction and website design to domain support and SEO set up, we’ll guide you through the full Storefront process from conception to ongoing updates.
Topaz
Crystal
Amethyst
Sapphire
Topaz
Topaz Package | $200
- Settings and Inventory Organization Call (30 min)
- TapGoods Storefront Training Session (30 min)
- Categories and Tags Planning Session (30 min)
- Domain Settings Assistance (to connect to company’s domain)
- Storefront+ Cart Creative Setup
- Logo
- Branding Colors
- All Copy
- TapGoods Storefront Survey response
Crystal
Crystal Package | $430
- Settings and Inventory
Organization Call (60 min) - TapGoods Storefront
Training Session (60 min) - Domain Settings Assistance (to connect to company’s domain)
- No revisions by TapGoods included
- Site Prototype
- Main Page, Plus up to 10 Additional Site Pages/Sub-Pages/Components:
- About Us
- Contact Us
- FAQ
- Category Showcase
- Gallery
- Connections
- Testimonials
- Navigation and Sub-Navigation Support
- Inventory Image Import: Up to 100 Images
- Two Additional Site Enhancements (i.e., new product promotion)
- Logo
- Branding Colors
- All Copy
- TapGoods Storefront Survey response
Amethyst
Amethyst Package | $715
- Settings and Inventory Organization Call (60 min)
- Categories and Tags Planning Session (30 min)
- TapGoods Storefront Training Session (60 min)
- Domain Settings Assistance (to connect to company’s domain)
- Social Media Links
- Footer Set-Up
- Landing Page (for multi-location companies only)
- Site Prototype
- Main Page, Plus up to 10 Additional Site Pages/Sub-Pages/Components:
- About Us
- Contact Us
- FAQ
- Category Showcase
- Gallery
- Connections
- Rent the Pic/Get The Look (up to 4)
- Testimonials
- Navigation and Sub-Navigation Support
- Inventory Image Import: Up to 100 Images
- Two Additional Site Enhancements (i.e., new product promotion)
- Stock Photography/Video: Up to 5 Images (hard costs paid by client)
- One Round of Revisions by TapGoods
- Creative Consultation Post-Prototype (20 min)
- Logo
- Branding Colors
- All Copy
- TapGoods Storefront Survey response
Sapphire
Sapphire Package | $1250
- Settings and Inventory Organization Call (60 min)
- Categories and Tags Planning Session (30 min)
- TapGoods Storefront Training Session (60 min)
- Domain Settings Assistance (to connect to company’s domain)
- Social Media Links
- Footer Set-Up
- Landing Page (for multi-location companies only)
- SEO Review/Discussion
- Site Prototype
- Main Page, Plus up to 10 Additional Site Pages/Sub-Pages/Components:
- About Us
- Contact Us
- FAQ
- Category Showcase
- Gallery
- Connections
- Rent the Pic/Get The Look (up to 8)
- Testimonials
- Navigation and Sub-Navigation Support
- Inventory Image Import: Up to 200 Images
- Two Additional Site Enhancements (i.e., new product promotion)
- Stock Photography/Video: Up to 10 Images and 1 Video (hard costs paid by client)
- Two Rounds of Revisions by TapGoods
- Creative Consultation Post-Prototype (20 min)
- Current or Custom Logo
- Copywriting Support
- Custom Branding from a TapGoods Expert
- Annual Site Review
- Current Logo and Branding
- Any Initial Copy
- TapGoods Storefront Survey response
Additional Support
Post Onboarding
Additional Support Packages | $US | $CAD |
Bronze (up to 5 hours per year) | $450 | $569 |
Silver (up to 10 hours per year) | $850 | $1,075 |
Gold (up to 20 hours per year) | $1,500 | $1,896 |
Platinum (up to 45 hours per year) | $3,000 | $3,792 |
Or, Per Hour: | $105 | $133 |
Additional support may be used for Post Onboarding Tasks, such as: |
Inventory and/or Customer Data Import |
Account Set-Up |
Product Training |
Live Client Success Support |
Software Integrations |
Custom Feature Support |
Support for Barcoding, POS, Routing, and Multi-Location |
Inventory Images |
SEO Customization |
Storefront Design and Updates |
All prices are in $US. $CAD prices are an estimate.
Stop your search! This software is hands-down the best I’ve seen.
The transition from our old software has been seamless. TapGoods is easy to learn and implement. As a new user, it has already made our lives much easier.
I love that TapGoods has every feature you can imagine to help run a company!
Before TapGoods, we did everything manually and had no way of tracking our inventory. Not anymore!
It works as an assistant, making it easy for us and the customer through the whole process.