Resources to Help Your Business Be Succesful with TapGoods
With TapGoods, you will receive support from a rich library of online resources and a knowledgable team of Customer Support Specialists. From tutorials and videos to a dedicated TapGoods Specialist, each tier in PRO comes with the support you need to succeed.
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Tutorials and Videos |  | | | |
Online Classes and Webinars | | | | |
Technical Issue Reporting and Resolution 7am-6pm CT, Mon-Fri; monitored 24x7 for critical needs | | | | |
Product Enhancement Requests | | | | |
Account Set-Up (1 hour) Including settings, inventory, contacts, product Q&A | | | | |
Inventory and Contact Import Assistance | Up to 1 Hour | Up to 3 Hours | Up to 10 Hours | |
Orientation Session | | | ||
Dedicated Onboarding Specialist | | | ||
Product Training Sessions Up to 4/year, 1 hour each | | | ||
Upcoming Feature Reviews | | | ||
Online Client Success Support i.e. product solutions, process support | | | ||
Preferred Priority Support Tickets | | |||
Preferred Priority Product Enhancement Requests | | |||
Support and Training Until Fully Live | |
Resources to Elevate Your Ecommerce with TapGoods
With TapGoods, you will receive support for your Storefront from a team of Creatives and Customer Support Specialists. From creative direction and website design to domain support and SEO set up, we’ll guide you through the full Storefront process from conception to ongoing updates.
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Settings |  | | | |
Hosting and Backup | | | | |
SEO Meta Tag and Keyword Fields | | | | |
Site Prototype | | | ||
Site Design and Branding | Up to 2 Hours | Up to 8 Hours | ||
Stock Photography/Videos | Up to 5 Images | Up to 10 Images | ||
Domain Redirect | | | ||
Creative Consultation | | |||
Site Updates (per year) | Up to 10 Hours | |||
Landing Page (for multilocation) | Up to 3 Hours | |||
SEO Tag Transfer and Writing | Up to 3 Hours |
Additional Support
Additional Support Packages | $US | $CAD |
Bronze (up to 5 hours per year) | $450 | $569 |
Silver (up to 10 hours per year) | $850 | $1,075 |
Gold (up to 20 hours per year) | $1,500 | $1,896 |
Platinum (up to 45 hours per year) | $3,000 | $3,792 |
Or, Per Hour: | $105 | $133 |
Additional support may be used for tasks, such as: |
Inventory and/or Customer Data Import |
Account Set-Up |
Product Training |
Live Client Success Support |
Software Integrations |
Custom Feature Support |
Support for Barcoding, POS, Routing, and Multi-Location |
Inventory Images |
SEO Customization |
Storefront Design and Updates |
All prices are in $US. $CAD prices are an estimate.
Stop your search! This software is hands-down the best I’ve seen.
The transition from our old software has been seamless. TapGoods is easy to learn and implement. As a new user, it has already made our lives much easier.
I love that TapGoods has every feature you can imagine to help run a company!
Before TapGoods, we did everything manually and had no way of tracking our inventory. Not anymore!
It works as an assistant, making it easy for us and the customer through the whole process.