Onboarding and Support

Get Started Guide

  • Get going quickly with a guide that helps you complete 6 integral onboarding steps
  • Receive a ‘badge’ as you complete each step and celebrate when you’ve completed them all and are ready to take your business to the next level
  • Use the “Get Started” banner at the top of the page until onboarding is complete

Online (with Lite subscription)

  • Use online import tools to upload contact and inventory data
  • Learn the system basics with our online tutorial mode
  • View online help articles
  • Provide feedback online – all of which is carefully reviewed by our team
  • Submit feature requests
  • [for a limited time]  Receive online support from the TapGoods Customer Success team via online support request

Basic (with Standard and Select subscription)

Online Support, plus:

  • Conduct a live video owner setup session with a trained TapGoods Customer Success specialist
  • Conduct a live video team training session with a trained TapGoods Customer Success specialist
  • Allow us to set up and upload your inventory and contacts (sent to us on a spreadsheet)
  • Receive online support from the TapGoods Customer Success team via online support request
  • Book training or demo appointments online
  • Conduct up to 4 live, 30-minute video customer success sessions per year (1/quarter with ‘billed monthly’ subscription)
  • Use free Website design services to setup your TapGoods Storefront (with ‘billed yearly’ Storefront+ subscription)

Premium (with Enterprise subscription)

Basic Support, plus:

  • Be assigned a dedicated Onboarding Specialist
  • Be assigned a dedicated Client Success Specialist (for post-onboarding)
  • Receive priority live support and priority ticket status
  • Receive Product Specialist support
  • Gain support for custom implementation needs
  • Gain support for custom feature development planning
    Receive team training up to quarterly, including advanced feature training
  • Be assigned a dedicated art director to design and consult on your TapGoods Storefront

Other Available Services (price available by proposal):

  • Receive 24×7 support as needed
  • Conduct additional team trainings
  • Conduct in-person launch support
  • Gain support for account system integration
  • Receive other custom services