Onboarding and Support

Get Started Guide

  • Get going quickly with a guide that helps you complete 6 integral onboarding steps
  • Receive a ‘badge’ as you complete each step and celebrate when you’ve completed them all and are ready to take your business to the next level
  • Use the “Get Started” banner at the top of the page until onboarding is complete

Online (with Lite subscription)

  • Use online import tools to upload contact and inventory data
  • Learn the system basics with our online tutorial mode
  • View online help articles
  • Provide feedback online – all of which is carefully reviewed by our team
  • Submit feature requests
  • [for a limited time]  Receive online support from the TapGoods Customer Success team via online support request

Basic (with Standard subscription)

Online Support, plus:

  • Conduct a live video owner setup session with a trained TapGoods Customer Success specialist
  • Conduct a live video team training session with a trained TapGoods Customer Success specialist
  • Allow us to set up and upload your inventory and contacts (sent to us on a spreadsheet)
  • Receive online support from the TapGoods Customer Success team via online support request
  • Book training or demo appointments online
  • Conduct up to 4 live, 30-minute video customer success sessions per year (1/quarter with ‘billed monthly’ subscription)
  • Use free Website design services to setup your TapGoods Storefront (with ‘billed yearly’ Storefront+ subscription)

Premium (with Select subscription)

Basic Support, plus:

  • Be assigned a dedicated Account Executive
  • Receive virtually unlimited priority support via live chat or phone (with ‘bill yearly’ subscription)
  • Receive priority support via live chat or phone – up to weekly (with ‘bill monthly’ subscription)
  • Receive team training up to quarterly, including advanced feature training
  • Gain priority status for new feature requests
  • Be assigned a dedicated art director to design and consult with you on your  TapGoods Storefront (with ‘bill yearly’ Storefront+ subscription)