Get Started Guide
- Get going quickly with a guide that helps you complete 6 integral onboarding steps
- Receive a ‘badge’ as you complete each step and celebrate when you’ve completed them all and are ready to take your business to the next level
- Use the “Get Started” banner at the top of the page until onboarding is complete
Online (with Lite subscription)
- Use online import tools to upload contact and inventory data
- Learn the system basics with our online tutorial mode
- View online help articles
- Provide feedback online – all of which is carefully reviewed by our team
- Submit feature requests
- [for a limited time] Receive online support from the TapGoods Customer Success team via online support request
Basic (with Standard and Select subscription)
Online Support, plus:
- Conduct a live video owner setup session with a trained TapGoods Customer Success specialist
- Conduct a live video team training session with a trained TapGoods Customer Success specialist
- Allow us to set up and upload your inventory and contacts (sent to us on a spreadsheet)
- Receive online support from the TapGoods Customer Success team via online support request
- Book training or demo appointments online
- Conduct up to 4 live, 30-minute video customer success sessions per year (1/quarter with ‘billed monthly’ subscription)
- Use free Website design services to setup your TapGoods Storefront (with ‘billed yearly’ Storefront+ subscription)
Premium (with Enterprise subscription)
Basic Support, plus:
- Be assigned a dedicated Onboarding Specialist
- Be assigned a dedicated Client Success Specialist (for post-onboarding)
- Receive priority live support and priority ticket status
- Receive Product Specialist support
- Gain support for custom implementation needs
- Gain support for custom feature development planning
Receive team training up to quarterly, including advanced feature training - Be assigned a dedicated art director to design and consult on your TapGoods Storefront
Other Available Services (price available by proposal):
- Receive 24×7 support as needed
- Conduct additional team trainings
- Conduct in-person launch support
- Gain support for account system integration
- Receive other custom services